Frequently asked questions

Refund of your cancelled flight I did not receive my ticket When will I receive my ticket? How can I change my ticket? Service packages Cancellation by the airline How do I cancel my booking? Information regarding COVID-19 (Coronavirus) How much hand luggage can I take? How much is the cancellation fee? Can I change the flight date or route? How much check-in baggage can I take? What is an e-ticket? What do you do with an e-ticket? Enhanced Refundable Terms and Basic Refundable T … Do you have a suggestion or complaint? What information can I find on my e-ticket? Is there a cancellation fee when I cancel my tic … How much does it cost to change my ticket? Corona measures before flying I accidentally booked the wrong ticket My booking was unsuccessful. Now what? Schedule change by the airline How does online check-in work? There is no barcode on my e-ticket