In some cases, a booking may be unsuccessful. This may be due to a malfunction on the site, or because the flight is no longer available. If you do not see confirmation of your reservation on your screen, please check the following:

  • If you have not received a confirmation email, check your spam filter.
  • Whether your payment was successful.
  • If your payment was successful, you will receive an email from us about this and we will do our best to confirm your booking.
  • If your payment was not successful and you have not received a booking confirmation, then you will need to make a new booking. If you have any doubts, please contact our customer contact centre.

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